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VoIP – Which Flavor Do You Like ?
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Short Description: that your mom and dad used ten years ago, VoIP providers are using Internet ... in March of 2005 against a VoIP provider concerning a Houston incident in ...
Content Inside: VoIP – Which Flavor Do You Like ? Part 1 – Baking the VoIP Cake Have you ever walked by the corner bakery, looked in the window, and seen the multi-layered cake of your dreams? To many of our citizens, the cake of their dreams is sold not by their local bakery but by their local VoIP provider. This Voice Over Internet Protocol (VoIP) cake is appealing to our potential 9-1-1 callers due to its inherent low cost and feature rich services. Where else can you get low cost local and long distance telephone service and maybe even free calls to Europe? While the hardware that the VoIP customer uses may look almost like the traditional telephone that your mom and dad used ten years ago, VoIP providers are using Internet Protocol (IP) technology. Until recently, IP technology has been commercially limited to use by the public switched telephone network (PSTN) to connect their switching stations over private broadband networks. These switching stations convert voice signals to IP packets and then back to voice for delivery to the plain old telephone service (POTS) analog lines into your house. Where the PSTN providers convert their digital signals to analog before delivery to your house, the VoIP service providers deliver their digital signals over the internet to your house, and the digital signals are converted to analog audio by your computer sound system or analog telephone adapter. VoIP Service Providers (VSP) generally state that they are internet communication service providers and therefore not subject to the stringent requirements put forth by your state’s public service commission telecommunication related tariffs. This position by the VoIP service providers initially set off alarm bells throughout the 9-1-1 public safety community beginning in 2004. The 9-1-1 community was concerned with such issues as: • Call Routing • Information Delivery (ANI/ALI) • Information Reliability • Cost Recovery The first three concerns of the 9-1-1 community were to be soon addressed by the Federal Communications Commission (FCC). Following a lawsuit filed by the Attorney General of Texas in March of 2005 against a VoIP provider concerning a Houston incident in which a 17 year old girl was unable to dial 9-1-1 on her VoIP phone to report the shooting of her parents by an intruder, FCC adopted Order 05-116 on May 19, 2005, and released the following directives on June 3, 2005: • Interconnected VoIP providers must deliver all 9-1-1 calls to the customer’s local emergency operator. This must be a standard, rather than optional, feature of the service. • Interconnected VoIP providers must provide emergency operators with the call back number and location information of their customers (i.e., E9-1-1) where the emergency operator is capable of receiving it. Although the customer must provide the location
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